Group Futurista successfully hosted a physical event on the 'Future of Digital Onboarding and Customer Experience.' This event was a 2-day networking event with revolutionary keynotes, case studies and panel discussions. This unique industry forum, composed of high profile delegates who are the key decision makers from the biggest Organizations, Innovative Startups, Governments and Universities around the globe and aimed to discuss the challenges and explore best-practices to optimize the Digital Onboarding, Customer Experience and Identity Management processes.
That is why Group Futurista, a leading global events company, found a great need to host this summit for helping people gain insight into this new evolving topic. This physical event took place on the 21st and 22nd April, 2022. The event was especially meant for CXOs, VPs, and Directors of Onboarding, KYC/AML, Identity and Access Management, Customer Experience, Digital Innovation, Technology Digital Officers, Digital Banking, Mobile Banking, Design, Digital Service Delivery, Client Solutions, Data & Analytics, People Officer, Fraud Management, Risk Officers and Compliance Officers. This event provided all the useful information covering the Future of Digital Onboarding and Customer Experience.
During the course of this event, the host and experts shared their views on the Future of Digital Onboarding and Customer Experience and how integrating intelligent orchestration within the IT structure of the business leads to improved organizational agility and resilience and it is critical to enable a remote onboarding model with recurrent cycles of government-imposed social separation. Joey Moore, Senior Product Director, Optimizely provided valuable insight into how aligning the digital strategy can help meet evolving consumer expectations. Suresh Sankaran, Head of Model Risk Governance, Metro Bank (UK) shared his interesting perspectives on the importance of understanding customer behavior in the world of digital onboarding and customer experience. Other respected speakers like, Swagatam Sen, Senior Vice President Research and Development, Compliance Analytics,HSBC provided valuable information on Compliance Analytics in the age of digitisation. Many other crucial topics like, how to orchestrate secure omnichannel customer interactions, preventing compliance & AML risks in customer onboarding and risk analytics -Technology Led Transformation, were also discussed rigorously.
Fenergo, Scrive, Incode and Imi were the gold sponsors of the event. On the other hand, Pendo and Optimizely were the Platinum sponsors. We would like to mention and thank the media partners of this event; Office Inspiration, Insight, CLO-ME, IOTGN, FINTECHNA, Financial IT and FF.
An engaging discussion took place between hosts, panelists and the audience on the Future of Digital Onboarding and Customer Experience in 2022 and beyond, trends that can not be missed at any cost. There were important discussions on why digital transformations fail, buy now pay later, simplifying the complexities of digitalisation, the power of trust: the new financial frontier of biometric identity and many more.
This physical event was finally concluded with the announcement of the upcoming events by Group Futurista: 'Future of Digital Customer Experience Asia Edition 4.0 Virtual Summit' ; 'Future of Marketing Automation for Businesses' ; 'Future of Governance, Risk and Compliance for Businesses' on 9th, 24th and 6th of May, 2022 respectively.
Please stay tuned for updates and to reserve your seat for the upcoming events that are sure to address questions on the changing world and the digital era post- Covid 19.