What if there was a way for companies to keep contact centre agents local, whilst keeping costs down and staff turnover to a minimum? Well, there might just be a way - the virtual contact centre. A 2020 study determined that $75 billion is lost by businesses annually due to poor customer service and that 86% of customers would be ready to continue a deal if they are able to emotionally connect with the customer service agent, this all but pronounces the need of a virtual contact centre for employees to be able to provide a more tailored experience to each customer.
As such centres are predominantly hosted in clouds, they are versatile, allowing businesses to efficiently scale up or down to meet any change in customer demands. They can scale the technology they possess, as well as staff available without having to think about adding any space or new hardware to their present physical location.
Group Futurista is hosting it’s “Future of Virtual Contact Centre” Webinar. It will be a unique platform with 7+ knowledge sessions, 10+ Industry's thought leaders, decision-makers, and solution providers who will gather virtually to discuss the latest trends, innovations, and all this with over 150 attendees! There will be discussion over key topics such as Maintaining Operations for a Fully Remote Team through A Virtual Contact Center and Evolution of VOC & VOE in The Virtual Contact Centre to mention a few. There will be some amazing keynote speakers coming to talk such as Evan Fromberg, Vice president of sales at Krisp.AI, Reno Urza of Mastercard and more! The event will be on the 15th September and will be sponsored by Platinum Sponsor Krisp.AI alongwith Media Partners Vendorcom, ECN, Ctalk and Callcentrehelper.com.